Collection
- Log in to SVP (or MPC).
- Using Microsoft Windows Explorer, go to C:\MAPP\wk\832000400001\DKC200\mp\pc
- Double click zSV_AutoDump.exe
- Click the OK button.
- Hitachi Global Support prefers the Detail dump.
- Location hdcp.tgz output will be in C:\Mapp\wk\832000420030\DKC200\tmp\
- Upload hdcp.tgz to TUF and notify Global Support of the upload.
using our upload portal: https://tuf.hds.com/upload.php
For instructions on how to gather the appropriate diagnostic logs, please visit: https://knowledge.hds.com/HDS_Information/TUF
For instructions on how to gather the appropriate diagnostic logs, please visit: https://knowledge.hds.com/HDS_Information/TUF